Everyone’s Asking - COVID-19 FAQs

  • Is testing for COVID-19 covered under the ESC 5500 (Bronze) Major Medical Plan?
    For employees who are insured under the ESC Bronze Major Medical plan, physician’s office visits and lab work related to the diagnosis of the COVID-19 virus will be covered at 100%. No co-pays / co-insurance or deductible will be required.

    Is testing for COVID-19 covered under the Fixed Indemnity Medical Plan?
    For employees who are enrolled in the Essential StaffCARE Fixed Indemnity Medical Plan, benefits will be paid for physician’s office visits, testing and lab work related to the diagnosis of the COVID-19 virus. A flat dollar amount will be paid per day based upon the ESC outpatient medical benefit schedule for your specific plan.

    Is testing for COVID-19 covered under my self-funded Minimum Essential Coverage (MEC) Plan?
    Yes: To comply with the requirements set forth by the Families First Coronavirus Response Act, signed into law March 18, 2020, MEC plans will cover diagnostic testing and related service visit(s) in regard to COVID-19. Treatment of the virus is not covered under Minimum Essential Coverage Wellness & Preventative Plans. If you have specific questions about coverage and your specific plan please contact ESC Customer Service at 1-866-798-0803.

    Will Short-Term Disability cover work missed due to COVID-19?
    Medically diagnosed illnesses including COVID-19 are covered under the ESC Short-Term Disability benefit. However, employees who self-diagnose or self-quarantine without a medical diagnosis, will not be covered by the ESC STD benefit.
    Workers who are forced to quarantine because of employer, city, state or federal mandates, but have not tested positive for the COVID-19 virus themselves, will not qualify for the short-term disability benefit. The federal government is contemplating a number of different potential remedies to address the unprecedented financial impact of the COVID-19 pandemic, including expanded unemployment and welfare benefits.
    Workers who are temporarily laid off should contact their state unemployment insurance department and monitor potential federal assistance programs that are in development.

    Does your administrator have an appropriate business continuity plan? 
    As a wholly-owned subsidiary of Blue Cross Blue Shield of South Carolina (BCBS), our administrator, Planned Administrators Inc. (PAI), has a comprehensive emergency response plan in place as well as a business continuity plan that includes a secure, HIPAA-compliant telework protocol to ensure the highest level of customer service and information security.
    BCBS of SC provides PAI with the highest level of customer service training and data security oversight.

    Is your administrator able to manage increased call volumes related to additional claims activity? 
    The Essential StaffCARE Customer Service Call Center was designed with the scalability to quickly expand with highly-trained claims specialists to accommodate any anticipated increase in call volume.

    Is my employee covered during an absence or time without an assignment?
    The ESC Fixed Indemnity Medical Plan includes a missed premium accommodation of up to six weeks allowing enrolled employees to make up missed premiums directly with our administrator, Planned Administrators, Inc.
    After six weeks without a premium payroll deduction, the employee’s Essential StaffCARE group coverage will terminate and the employee will receive a COBRA offer letter sent to their home address.
    The employee will be able to continue ESC coverage under COBRA at no more than 2% above their Essential StaffCARE group policy premium. If the employee returns to work, they can then re-enroll in payroll deducted coverage.

    What if an employee’s assignment is suspended or eliminated due to a business shutdown from COVID-19?
    If an employee is off assignment and not receiving a paycheck, the missed premium protocol will remain in effect. Employees can make direct payments for up to six weeks of coverage and retain their policy. After six weeks they will be able to continue coverage through enrollment under COBRA if they so elect.

    Who do I contact if I have coverage questions?
    If you have additional questions about your coverage or require specific details about the steps we are taking to manage the impact of the COVID-19 virus, please contact: ESC Customer Service at 1-866-798-0803.

    Where should I get the most up to date information regarding COVID-19?
    For real time COVID-19 updates and news, Essential StaffCARE recommends the Journal of the American Medical Association (JAMA) Network. The JAMA Network provides a peer-reviewed analysis of the COVID-19 outbreak.

    jamanetwork.com   | cdc.gov  

    Both of these sites provide preventative instructions and protocols that can be shared with your offices and employees to reduce the potential spread of this virus. Essential StaffCARE will share new information and instructions from these sources as they are updated. 
We also recommend the Centers for Disease Control and Prevention (CDC).

    Guidance for Businesses and Employers to Plan and Respond to COVID-19 Disease

    Click the link below for information regarding:
    Recommended Strategies for Employers to Use Now
    Planning for a Possible COVID-19 Outbreak in the US
    Important Considerations for Creating an Infectious Disease Outbreak Response Plan
    Recommendations for an Infectious Disease Outbreak Response Plan


    Additional Links:
    Preventing COVID-19 Spread in Communities, Schools, Church Organizations, etc.
    Read More  

    What to Do If You Are Sick with Coronavirus 2019 (COVID-19)
    Download PDF  

    What You Need to Know about Coronavirus 2019 (COVID-19)
    Download PDF  

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