News

ESC Scores “World Class” Customer Service Rating

After tabulating the results of a comprehensive, independent client satisfaction survey, Essential StaffCARE tallied an NPS, or Net Promoter Score, that more than quadruples the average for the insurance industry. “Any Net Promoter Score above a 70 is considered world-class customer service,” said Eric Gregg, CEO and Founder of ClearlyRated Business Solutions. “Essential StaffCARE scored a 74% NPS, as well as 4.7 out of a possible 5 star client rating.”

A Handy Litmus Test:

A common question many of our clients and prospects like to ask is how they can know if their healthcare and benefits program is truly providing value to their employees. It’s a great question. There are so many options when creating a benefits bundle, even the best HR managers may not be able to assemble the optimal mix without a little trial and error.

But there are four simple questions you can ask yourself when evaluating benefit components, to help gauge their effectiveness and value:

The Importance of Voluntary Benefits

Essential StaffCARE, in conjunction with Staffing Industry Analysts, recently had the opportunity to produce a webinar dealing with important topics facing the insurance field today. Delivered by Senior Analyst Marco Nunez, Essential StaffCARE chose to explore the importance of including voluntary benefits in a medical benefits landscape very constrained by the Affordable Care Act.