After tabulating the results of a comprehensive, independent client satisfaction survey, Essential StaffCARE tallied an NPS, or Net Promoter Score, that more than quadruples the average for the insurance industry. “Any Net Promoter Score above a 70 is considered world-class customer service,” said Eric Gregg, CEO and Founder of ClearlyRated Business Solutions. “Essential StaffCARE scored a 74% NPS, as well as 4.7 out of a possible 5 star client rating.”
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