ESC Scores “World Class” Customer Service Rating
After tabulating the results of a comprehensive, independent client satisfaction survey, Essential StaffCARE tallied an NPS, or Net Promoter Score, that more than quadruples the average for the insurance industry. “Any Net Promoter Score above a 70 is considered world-class customer service,” said Eric Gregg, CEO and Founder of ClearlyRated Business Solutions. “Essential StaffCARE scored a 74% NPS, as well as 4.7 out of a possible 5 star client rating.”
Since 2003, ClearlyRated has measured customer satisfaction data to help businesses evaluate their service, assess their reputation, and make informed decisions to build their brand. The NPS metric is based on unbiased data spanning 17 years and is considered a reliable benchmark in the staffing industry and beyond. In late 2020, Essential StaffCARE commissioned a self-study of their customer service for an impartial understanding of client attitude and perception.
“We were confident that we would see good ratings and supportive comments come back from the independent survey, but we had no idea just how overwhelmingly positive the response would turn out to be,” said J. Marshall Dye, President and CEO of Essential StaffCARE. “I credit our customer service staff and all of our incredible clients for being able to have enduring and mutually prosperous relationships.”
In addition to the satisfaction rating, clients also scored ESC on a battery of health insurance plan characteristics including Good Value (93.9% agreement), Delivers ROI (90.2%), Ease of Administration (93.2%), Ease of Enrollment (93.6%), Effectiveness (90.6%) and more.
“Outstanding customer service”, read one of the anonymous survey responses. “Whenever I have a question they are very quick to respond and handle the situation” read another. “Follow through on implementation plans has been nothing short of fantastic!” read a third.
ClearlyRated has published the official Essential StaffCARE rating of 4.7 out of 5 stars in their online directory. A full report of the survey findings is available through ESC’s online news page here.