New Director of Client Services Heads Up the ESC Support Center
On March 1st, ESC clients were introduced to a new and improved service model with the ESC Support Center. They now have access to a team of case dedicated Service Representatives, ready to assist them with questions about enrollment, invoices, processes and procedures for ESC plans. We are proud to report that since the implementation, we have received exceptionally positive feedback on both promptness of response times and resolution of concerns. By all reported metrics, the new ESC Support Center is a success!
In our ongoing quest to make our best even better, we’re proud to announce the promotion of Kerri Flowers to Director of Client Services. In addition to direct responsibilities for the ESC Support Center, she will also manage the Marketing Service Reps, Account Service Reps and the Implementation Team. Kerri brings to the team 20 years of experience with Blue Cross Blue Shield of South Carolina in all facets of operations, support and overall member experience, as well as 6 years managing support, provider maintenance and a call center for PAI’s self-funded line of business.
AND OUR CLIENTS HAVE NOTICED…
“I can honestly say that this open enrollment was the smoothest one I have experienced. I give a lot of credit to (ESC) for staying ahead of the process and communicating with us so well.”
- Rachel Stevens, CEBS, SPHR, SHRM-SCP | Director of Benefits & Compensation | Staffmark
“Our experience with Essential StaffCARE has been excellent. In fact, we haven’t had any issues during enrollment. I appreciate the new Indemnity and MEC form. It’s much better and easier for employees to understand. And, in my opinion, the ESC Support Center is very good.”
- Stephanie Zander, Benefit Specialist | Nexeo Staffing
ESC is dedicated to providing employee benefits to the Staffing Industry and helping its clients navigate the complex waters of ACA regulation and compliance. If you have a question or need assistance, please contact your ESC Representative today at (877) 372–2203 or [email protected]