Over the past few years, we have seen a number of Third-Party Administrators (TPAs) enter the complex and challenging world of the staffing and temporary employment industry. Most administrators have proven to be opportunist with little understanding of the unique needs and concerns of the staffing industry.
As a result, these TPAs are failing their clients with poor administration of benefits and little or no customer service. Under normal circumstances this would be unacceptable, but in an ACA transitioning world, the impact of a TPAs shortcomings in administration or service can have a devastating effect on your bottom line.
